Terms and Conditions

Terms and Conditions

Below we have set out our terms and conditions and important information. Please read through them and if you have any questions or queries, don't hesitate to get in touch.

General Information

Lilysole Pty Ltd is a company

Registered Address:

8/19-31 Pitt Street

ACN: 147 229 007

General Terms of Use

By accessing, browsing and/or using this site, you acknowledge that you have read, understood and agree to be bound by these regulations and to comply with all applicable laws and regulations. If you do not agree to these terms, then please do not use this site. We reserve the right to change the terms and conditions under which the website and the products are provided. Any such change in terms and conditions will be effective once included in the text of these terms and conditions and published on the website. We recommend that you check the terms and conditions posted on the website regularly to ensure that you are aware of any updates.


When placing an order you agree that all information provided is accurate and complete.

When you place your order over the website we will send a confirmation email which will detail the products ordered, payment method, and cost (including GST) You must check that all the details on this confirmation email are correct and contact us as soon as possible if any details are incorrect.

Please note that your order constitutes only an offer to purchase goods from us, and does not form a binding contract until accepted by us. No contract for the sale of any product will exist between you and Lilysole until we accept your order by despatching the product to you, notwithstanding that we may have sent an email confirmation.

We reserve the right not to accept any order. If your order has not been accepted, we will contact you to advise the reason why.

At Lilysole, it's our aim to make shopping with us as easy, convenient and as enjoyable as possible.

Ordering Online

Shop safely and securely on our online store.

Simply click the item you'd like to buy

Select your size and click Add to basket.

When you're ready to complete your order, click Checkout

You will then be taken to our secure checkout where you'll be asked to fill in your address, delivery and payment details.

After you've submitted your order, we'll confirm it by email.

We take your online security very seriously, using the latest technology to ensure the safe processing of your order. We use 128 bit secure SSL technology which ensures your personal and payment details are encrypted before they are sent to us.


We must receive full payment of the price of the goods before we can accept any order. Where you select to pay by credit or debit card we will process your payment at the time of your order. If your order is not accepted by us we will refund your payment within 3 working days.

We take payment from your card once your card details have been validated.

All credit and debit cardholders are subject to validation checks and authorisation by their card issuer.

If the issuer of your payment card refuses to authorise payment to us, we will not be liable for any delay or non-delivery.

Any discounts triggered by the entry of a promotional code will be applied when the order is accepted and your payment card is charged. Discount codes may only be applied to purchases made through the account in respect of which the discount code was offered and registered.


All prices are displayed on our website in Australian dollars and are inclusive of GST.

We reserve the right to adjust prices and offers at our discretion at any time before (but not after) we accept your order.

We do our best to make sure that prices are correctly shown but very occasionally an error may occur. If this should happen, we will correct the price and ask you to confirm whether you still wish to purchase the goods at the correct price. If we are unable to contact you, we will at our discretion treat the order as cancelled. We will not be obliged to supply goods at the incorrect price.


Goods are subject to availability. Our site automatically updates each time an item is sold, however in the rare event that your item is sold out we will contact you as soon as possible.

Availability information for products is listed on each individual product description. Where we are awaiting delivery of your item, we will contact you and advice of this situation and offer you a refund if you no longer wish to proceed with the sale.

All sizes and measurements are approximate and intended as a guide, although we do make every effort to ensure they are as accurate as possible. All footwear is displayed in EU sizes.

We will take all reasonable care to ensure that all details, descriptions and prices of products appearing on the website are correct at the time they are published on the site. We reserve the right to refuse orders where product information has been published incorrectly, including prices and promotions.

All product images are as accurate as possible, however, due to a number of different factors such as internet browsers, monitor colour contrasts etc, we cannot be held responsible or liable for any differences in colour between the image and the actual product.

We reserve the right to withdraw products from sale at our discretion, at any time without notice.

In the case of a missing or delayed parcels, we will attempt to locate the parcel in accordance with the procedures set out in the Delivery Section.

We will endeavour to dispatch orders placed before 1pm on the same day.

Orders placed over the long weekend or Public Holidays will not be processed until the next business day.

Please fill in all the required data in shipping information. Lilysole cannot be held responsible for delays caused by missing data.

If your order has not been received in the estimated time in the shipping table please email info@lilysole.com.au.


You may return your order for an exchange or refund within 7 days of receiving shoes, provided the goods are returned in a perfect condition.Unused and unworn.

Before returning goods please send an email to info@lilysole.com.au describing the reason for return. We will then email you the return address.

Once you decide to return the goods you must not use them and must take reasonable care of them while they remain in your possession. The goods must be returned to us intact, undamaged and in the original undamaged packaging as soon as reasonably possible, and within 14 days.

It is your responsibility as the customer to pay the postage costs for any items returned to us. We advise that you use a recorded method of carriage for returning your goods. We are not responsible for items lost or delayed on their way back to us. In the event of a lost parcel, you as the sender are responsible for processing a claim.

In the case of faulty goods, or goods which have been sent incorrectly, we will refund your return postage costs.


All refunds will be processed via your original method of payment for the price of the goods, excluding postage.

Please allow 7 working days for your refund to be processed.


These promotion general terms and conditions apply to each and every promotion and in addition, all instructions, rules and conditions relating to a specific promotion form part of these general promotion terms and conditions.

Please refer to the specific terms and conditions relating to each promotion.

We reserve the right at any time, at our sole discretion and without notice to end, suspend, amend or add additional terms and conditions to any promotion.

You may not use more than one promotion per order and promotions may not be used in conjunction with one another unless otherwise specified by us. This includes affiliate promotions.

Gift Voucher Terms and Conditions

- Gift Vouchers are valid for 6 months.

- Gift vouchers are non transferable and may not be redeemed for cash or returned.

- If you wish to return your product purchased with a gift voucher, you are not entitled to a refund, but may exhange for another pair of shoes.

- Lilysole is not responsible for lost, stolen or destroyed gift vouchers.

- shipping for gift vouchers is included for orders within australia.


A cookie is a piece of information our website will place on your computer's hard drive that can track your movements while you are on the website. It will also recognise you when you visit our website again.

We use cookies for the following reasons:

To ensure that items are placed into your Shopping Basket and orders are processed correctly.
To us to help you navigate around the site.
To provide site usage information, which together with purchase information, will further help us improve and develop the products and services we offer to you.
We do not store any information in cookies which could be used to identify you personally, nor are any sensitive details stored in the cookie.

Intellectual Property

All Intellectual Property Rights and goodwill in or relating to the contents of the website and catalogue belong to either ourselves or to our suppliers.

Lilysole.com.au, Lilysole logos, custom graphics and button icons contained on this site are the service marks, trademarks, trade names and/or trade dress of Lilysole. All other trademarks, service marks and company names or logos appearing at this site are the property of their respective owners.

The site and all its contents including design, images files, text, articles, the selection and arrangement thereof are the property and copyright of Lilysole. All rights are reserved.

You may not reproduce part or all of the contents of the website in any form unless it is for personal, non commercial use. Any use of the site or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use is prohibited without the permission of Lilysole.com.au. You will infringe our rights if you copy or reproduce any part of the website except insofar as:

a temporary copy of any part of the website is automatically made or retained by your browser as you browse the website; or
you print out any pages from the website as a record of any goods or services you have purchased from the website.

Disclaimer and Liability

We work hard to ensure that the information on the website or contained in the catalogue is accurate and helpful at all times We do not accept liability for any errors and/or omissions contained in our website or catalogue and reserve the right to change information, prices, specifications and descriptions of listed goods, products and services at any time and without notice.

We do our best to ensure that the website operates properly at all times, but we make no warranties as to the availability or accessibility of the website, and (save as otherwise set out in this disclaimer) we will not be liable for any damages, loss, costs or expenses incurred by you as a result of any lack of availability or accessibility of the website or any failure, error or delay in the sending or receiving of any notice or communication or instruction through the post or any electronic medium).

The products sold on Lilysole.com.au are provided for private domestic and consumer use only. Whilst every effort has been made to ensure the information contained within this Website is correct, Lilysole Pty Ltd. makes no warranty as the accuracy, comprehensiveness, or correctness of any material and provides all material on an "as is" basis.

Lilysole Pty Ltd., including our partners, directors, officers, shareholders, employees, agents, contractors, and other third parties associated with running this website, to the maximum extent permitted by law, disclaim all liability and responsibility for any loss or damage that might be suffered by you or any third party caused by the website or the products sold on it, INCLUDING, WITHOUT LIMTATION, LOSS OR DAMAGE SUFFERED AS A RESULT OF NEGLIGENCE.

We cannot be held responsible for material displayed on third party websites or any other written material. The only prices that apply for our products are those stated on our material. We cannot vouch for the reliability of prices stated on shopping directories or through any other third party.

Any link (be it a hypertext link or other referral device) used on the website is provided solely for the use and convenience of the visitor. The link does not represent any endorsement or recommendation by us and does not mean that we have any association with the linked website. We are not responsible for the content of any websites that have links with the website or for the legal consequences of your entering into any contracts with the third parties that provide these linked websites.

Nothing within these conditions operates so as to exclude, limit or restrict our liability for death or personal injury.

Where you deal as a consumer, nothing in the above exclusions affects your statutory rights.

To the fullest extent permitted by law and save as provided above, neither Lilysole Pty. Ltd, nor any associated company shall be liable to you by reason of any representation, or any implied warranty, condition or other term, or any duty at common law, or under the express terms of the contract, or in negligence (whether on the part of Lilysole Pty. Ltd. or any of it's members, agents, directors, employees or otherwise) for any indirect special or consequential loss or damage (including but not limited to loss of profit or loss of saving), costs, expenses or other claims for compensation whatsoever which arise out of or in connection with the use of this website, the supply of the products or their use or resale by you.

We make no representation that this site or its contents are appropriate or available for use in any locations outside of the Australia. Those who choose to access this site from other locations do so on their own initiative and are responsible for compliance with applicable local laws.

These terms and conditions shall be governed by and construed in accordance with Australian Law and it is agreed that the Australian Courts shall have exclusive jurisdiction in the event of a dispute. If any terms shall be unlawful, void or for any reason unenforceable then that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions.

These terms and conditions set out the entire agreement between you and us in respect of the sale, purchase and use of the goods and the website. They supersede any previous agreement or understanding in relation to the subject matter hereof. They may only be varied where separately agreed in writing between you and us.

Privacy Policy

At Lilysole, protecting your privacy is extremely important and we promise to do everything in our capability to ensure you shop with us with confidence.
This section describes how we collect, use and safeguard your personal information.
If you have any questions relating to this policy, please do not hesitate to contact us.

Any personal information which is collected will be used and disclosed only to provide you with the products and services you have requested, or otherwise to carry out our business.

We will not under any circumstances disclose information about you to a third party not related to our business, unless such a disclosure is authorized or required by law, or your consent has been granted for such a disclosure.

If you have elected to receive promotional material from us, we may send you such material periodically and you may unsubscribe from receiving such material at any time.

We may periodically send all subscribers surveys or announcements.

Third party vendors, including Google show our ads on Internet sites and use cookies to serve ads to you based on your prior visits to our website.

You may opt out of Google's use of cookies by visiting the Google advertising page.

Your personal information is accessible and editable by logging in to your Lilysole account, which can be done at any time.

We are committed to maintaining the confidentiality of the information you have provided to us and we take all reasonable precautions to protect your personal information from unauthorized use or alteration .

Your personal information may be stored by us both electronically and in hard copy form.

We take all necessary precautions to ensure the security of your information in both these forms.

If you do not agree with any part of our privacy policy or terms and conditions, you must leave this Website immediately.


To make sure that we can despatch your parcel the same day, please place your order before 1pm.

Can I change or add to an order?

We will re-input any changes to your order provided it hasn't already been despatched. If you'd like to make a change to your order, we recommend that you email us as soon as possible after placing your order.

Will I receive an order confirmation?

If you place your order online we'll send an email confirmation. It's important that you check all the details carefully to make sure everything on your order is correct.

I'm trying to order online, but my credit/debit card isn't being accepted.

First of all make sure that your billing details match those on your card statement exactly. If you're still having problems, give us a call and we'll try and find out what the problem is. Be wary of attempting to submit your order too many times as your card issuer might automatically cancel your card.

How can I cancel my order?

If you'd like to cancel it's best to send us an email as soon as you can after placing your order for a full refund. If we've already despatched your item, you'll need to follow our returns procedure.

How do I know if I can order safely?

We take your online security very seriously, using the latest technology to ensure the safe processing of your order. We use 128 bit secure SSL technology which ensures your personal and payment details are encrypted before they are sent to us.

What payment methods do you accept?

We accept:

Payment through Paypal

Please note that shoes will not be dispatched until the funds have cleared into our account.

Do you have a privacy policy?

Yes, we respect your privacy and we're committed to maintaining it. For more information on our Privacy Policy see our Terms and Conditions.